Customer Service

Shipping & Delivery
We strive to deliver products purchased from chikirpolo.com in excellent condition and in the fastest time possible.

What are the shipping charges on chikirpolo.com products?

chikirpolo.com offers free shipping within India on all products. For International deliveries the charges varies for different countries. You can check shipping estimate in your cart.

How long will it take to receive the ordered products?

We attempt to process every order and ship within 2 business days. Depending on the shipping address, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment.

Does chikirpolo.com deliver products outside India?

Yes, chikirpolo.com delivers products outside India as well. You can place an order on our website from anywhere in the world.

How do I know if my area is serviceable or not?

If you want to know whether your area is serviceable or not, you can e-mail us at support@chikirpolo.com and provide your PIN code. We will inform you about the serviceability that area.

Ordering / Order Tracking
How will I know if my order is placed successfully?

You will receive an email confirmation from chikirpolo.com once your order is successfully placed. This mail will have all the details related to your order.

How do I check the status of my order?

You can check the status of your order by following steps:

  • Log in to your account by clicking on 'Login / Sign Up' on the top right of the page.
  • Go to the My Orders section.
  • Click on the relevant order number to check its status.

How can I track my product shipment?

Orders once processed and shipped can be tracked using the consignment/tracking number. A mail is sent to the customer after the order is shipped with this number along with the name of the service provider. In order to track the order:

  • Go to the website of the service provider mentioned in the mail
  • Type in the tracking number provided in the mail in the Tracking section.
  • If your order status shows transit, click on additional details. Details such as where your order has reached can be viewed.

 

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.
Cancellation
Why was my order canceled? Why didn't you send me any intimation?
This could be because either the product is out of stock or it has been rejected for quality reasons. An email is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.